Resident Liaison Officer

Resident Liaison Officer – Planned Works (Social Housing)

Locations: Tamworth & Birmingham
Contract Type: Permanent
Sector: Social Housing / Planned Maintenance
Salary: £29,000 plus car allowance + Benefits

We’re recruiting for a personable and proactive Resident Liaison Officer to join a long-term planned works contract across Tamworth and Birmingham. This is a permanent position with a respected social housing contractor, supporting tenants through kitchen, bathroom, window, and external upgrades in occupied homes.

Role Overview:

• Acting as the key point of contact between residents and site teams

• Managing communication around planned works and scheduling appointments

• Issuing notices, resolving queries, and supporting vulnerable residents

• Ensuring minimal disruption and high levels of tenant satisfaction

• Maintaining accurate records and reporting progress to the site manager

What We’re Looking For:

• Previous experience in a Resident Liaison Officer or customer-facing role within social housing

• Excellent communication and interpersonal skills

• Strong organisational skills and attention to detail

• Ability to manage multiple tasks and remain calm under pressure

• Full UK driving licence (essential)

What’s On Offer:

• Permanent role with a leading contractor

• Competitive salary and benefits package

• Supportive team environment and structured onboarding

• Mileage allowance and mobile working across Tamworth and Birmingham

• Real opportunity to make a difference in residents’ lives

If you're passionate about customer care and want to be part of a team improving homes and communities, apply now and one of our experienced consultants will be in touch to guide you through the next steps.