Quality Assurance Officer

The Role

We’re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment.

Reporting to the Operations Manager and Contracts Manager, the Quality Assurance Officer provides quality assurance, commercial validation, and compliance oversight across reactive maintenance works. Working closely with planners, supervisors, operatives, subcontractors, and client teams, the role ensures works are accurately coded, fully evidenced, audit-ready, and delivered to the required quality and safety standards, while supporting productivity and value for money.

Responsibilities

• Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
• Carry out post-inspection checks and track follow-on actions to closure.
• Support operational delivery through diary, booking, and task review to improve efficiency.
• Provide technical and procedural support to operational teams, complaints teams, and client contacts.
• Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
• Monitor subcontractor performance, including variations, materials usage, and cost agreement.
• Maintain accurate, controlled, and audit-ready compliance documentation.
• Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
• Champion professionalism, safety, and resident-focused delivery.

About You:

To be successful in this Quality Assurance Officer role, you will require:

• Experience delivering or supporting reactive repairs within social housing.
• Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
• Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
• Strong technical and legislative knowledge relevant to housing repairs and maintenance.
• High attention to detail with the ability to review, challenge, and validate work orders and claims.

What We Offer:

• Salary range of £40,000 - £45,000 depending upon experience
• Performance-related bonus
• Pension scheme and life assurance
• 25 days’ holiday + bank holidays
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC