Planner/Scheduler

Pay: £28,000.00 per year

Job Description:

18Recruitment are looking for an experienced scheduler to work for a well established social housing contractor based in Oldbury. The work will consist of assisting the operational team to schedule and plan works in a cost effective and organised way.

The Role:

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Requirements:

• Experience working in a call centre environment
• Ability to multi-task and meet deadlines and targets
• Excellent communication skills and attention to detail

Responsibilities

• Providing customer service to residents and customers.
• Arranging appointments for residents with Trades people in a cost effective and organised manner.
• Dealing with queries from residents, changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• The key person communicating between the resident and maintenance worker.
• Keeping all activity logged and up-to-date in an accurate manner.
• Liaising with staff at customer sites keeping them up-to-date with progress information.
• Follow the company’s policies and procedures at all times.
• Cooperate with colleagues from other Departments in a timely manner if and when necessary.
• Provide information to your line manager in a timely manner when requested to do so.
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
• Working predominantly on DRS ensuring operatives days are planned maximising productivity.
• Rearranging works where necessary to optimise the operatives route.
• Receiving phone calls from operatives on site.
• Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH.
• Ensuring that operatives are using and updating their PDAs correctly.
• Ensuring jobs raised in the interface are booked in within target.
• Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red colour and full notes on Rocc.
• Printing and emailing all non PDA operatives works at the end of the working day.
• Back up to all other planners, covering any absences.

If you are interested in a new opportunity get in touch

INDSH

Job Types: Full-time, Permanent

Work Location: In person